Terms & Conditions
Please note that you are agreeing to the following terms of service by using the LogoDesignMagic.Com site and/or requesting service.
LogoDesignMagic.com (“Logo Design Magic”) and you enter into this agreement (“Agreement”) as a user of the website ("You"). By signing up as a client of LogoDesignMagic.com you agree to be legally bound by these conditions. Please read these terms carefully. Logo Design Magic may change these terms at anytime by updating this posting. You should visit this page periodically to review these conditions, as they are binding to you. Logo Design Magic agrees to award all rights associated with ownership and usage of materials developed by Logo Design Magic to the client upon receipt of approval of the final artwork.
OWNERSHIP/COPYRIGHTS
Ownership of the final artwork becomes the property of the client, having unlimited, indefinite, and royalty-free use of artwork upon approval of the final draft. Logo Design Magic retains rights to display the artwork in portfolio and advertising materials. All concepts or any preliminary materials that are not selected by the client or are not included in the final delivery, remain the full property of Logo Design Magic
DELIVERY OF INITIAL CONCEPTS
1. All interaction occurs over the internet. We are available for support via phone if the customer desires such service. Please be aware that most communication including concepts, are sent via email.
2. Order confirmation will be sent to you by email confirming the immediate start of the project within one business day. Orders are confirmed only after receipt of completed order form and payment confirmation.
3. Initial concept delivery is typically within 2-5 business days of the order confirmation depending on which package you purchased.
*Some projects are completed within a matter of days while others may take longer to complete. This depends solely on our current workload. We will do everything in our power to deliver your work in 2-5 business days.
REVISIONS
1. Interaction occurs over the Internet.
2. You can request as many revisions as you would like until you are satisfied with your product. The purpose of the revision process is to further mold the concept that you the client have requested. Revision requests that depart from the current composition and require major graphical changes, will be honored and completed in a timely manner set forth by these terms and conditions. However, Logo Design Magic reserves the right to charge $20 for each such revision. No revision work that requires payment will be started without authorization from the client.
3. Revision cycles typically take 1-3 business days to complete.
4. You agree to provide timely responses to any status notifications that Logo Design Magic sends to you. You shall have 30 days to respond to each Response sent to you. If after 30 days you have failed to respond, Logo Design Magic will assume that your project is complete and the project shall be deemed completed. At that time, Logo Design Magic will have no further obligation to you. Notwithstanding the foregoing, Logo Design Magic reserves the right, in its sole discretion, to terminate your access to all or a portion of the Service, at any time, with or without notice. In the event of such termination, Logo Design Magic will determine, in its sole discretion, whether you are entitled to any refund. (A $25 reactivation fee will apply)
FINAL DELIVERIES
1. Upon completion of your project, your final files will be sent via email for immediate use. 2. You will receive your logo files in a vector format (AI, EPS) and high resolution TIFF (print-ready) and in two web-ready file formats (JPEG, GIF). Additional files are available upon request.
ADDITIONAL WORK
Should the client require additional services beyond the scope of the package purchased (either concurrently with the project or at a later date), the client will be provided with a price list for such changes. Additional work will be done after pre-paying add on services in full.
LOGO GUARANTEE & REFUND POLICY
Logo Design MAgic is committed to designing a new logo for you that you will be completely satisfied with. If you are not completely satisfied with your work, you can request a refund within 30 days from the time we sent you the last revision. This refund policy is void if any of the following conditions apply: If you have requested revisions, approved the logo or requested a second set of concepts; If we do not hear back from you for more than 30 days; If you have approved your logo; If the company we are making the logo for closes, changes their name, or their activity. Refunds are only available to the actual Client for whom the logo was created. No refund is available for design firms or for those who order our design services on behalf of another entity Should you receive a refund, you agree that your acceptance of the refund shall constitute your sole and exclusive remedy with respect to related responses. Additionally, you acknowledge that you will have no right (express or implied) to use any concept or other work product, content, or media, nor will you have any ownership interest in or to the same. This policy applies to all of our packages.
OTHER SERVICES GUARANTEE & REFUND POLICY
Any service other than logo design does not fall under our guarantee/refund policy. Refunds for other services such as, but not limited to: web design, label design, printed material, rush packages and other print designs will be left to the sole discretion of Logo Design Magic
REGARDING TRADE MARKS & SERVICE MARKS
Logo Design Magic expects the client to perform research on their company name to be sure the name is not already in use and securing a trademark etc. to protect the clients legal rights to any name or image. Logo Design Magic will not be held responsible for any legal action that may result from improper due diligence on the availability of a company name or image.
CHARGEBACKS
Logo Design Magic will assess a $35 processing fee in the event of a charge back. Client will also be liable for all collection and legal expenses incurred in the collection of funds owe to Logo Design Magic for services rendered or breach of contract. Client concedes that Logo Design Magic will pursue and enforce these terms to the fullest extent of the law.
LEGAL DISPUTES
Client hereby agrees and consents to venue in Ontario, Toronto, Canada, in the event of any legal action regarding these Terms and Conditions or of any copyright enforcement regarding the subject matter of these Terms and Conditions.